Frequently Asked Questions

Shopping for your wedding dress is an experience unlike any other. It’s luxurious and unhurried and it’s all about you. We also know that it can sometimes be a touch overwhelming simply because it is so different so, to help you prepare yourself and to make sure that you’re relaxed before you’ve even opened our door, we’ve put together the answers to the questions we’re asked most often about wedding dress shopping…

Q: I’m engaged but haven’t booked a date or venue for my wedding yet – is it too early to start my dress search?

The time of year and type of venue have a big influence on the style of dress you will likely choose.  Deciding on these important details before you start your search will make finding your perfect dress much easier and more enjoyable.

We recommend that you begin searching for your dress approximately 12 months prior to your wedding date, and that you place an order no later than 6 months before. This ensures that your dress can be produced, delivered and fitted in good time.

Don’t panic if you have less than 6 months before your wedding date, we may be able to have a dress made in time but it may incur a rush fee. Please get in touch to discuss if you have any concerns, we are here to help.

Q: I’d like to come and see you and your wedding gowns – do I need to make an appointment?

Coco & Kate operates ‘by appointment only’ which, whilst it sounds very grand, simply ensures that we can give you our undivided attention whilst you’re with us and means that you get the boutique all to yourself. You can make an appointment by calling us on 01926 257380 or by using the online appointment form.

Q: I work during the day – do you offer evening appointments?

We offer evening appointments until 8pm on Thursday and Friday by prior arrangement.

Q: I have a budget in mind for my wedding dress. What is the price range at Coco & Kate Atelier?

Having a budget in mind with everything wedding related is a must! Our gowns start at £1,200 and go up to £5,000. These prices exclude alterations and almost every gown will require some adjustments to make sure it looks amazing on your wedding day. We can give you an idea of alteration costs at your appointment.

Q: Is there parking near the boutique?

Yes, we have a free car park right next to the boutique. After you enter the gates to Hatton Country World from Dark Lane, turn left and follow this past the bus park on your right and you will find a parking area next to a day nursery.  From there, walk under the Hatton Shopping Village sign, down the hill and turn right at the bottom of the path.  You will see the boutique in front of you, Dovecote is written on the wall.

Q: I’ve chosen my wedding dress and now I need to find my accessories – can you help?

Of course we can! As you’ll have seen, we stock the most fantastic range of shoes, veils and bridal adornments and there’s lots to fall in love with here! Book yourself in for an accessories appointment and you’ll have exclusive use of the boutique so you’ll be able to try on everything and anything you like to find the perfect additions to your wedding day outfit.

Q: Do you sell bridesmaid dresses?

Our focus is on finding the perfect wedding dress for our brides and with such a wide range of bridesmaid dresses available on the high street, we have decided to keep our focus on wedding dresses and not sell bridesmaid dresses.

Q: I’ve booked an appointment but can no longer make it – what do I need to do?

If you can’t make your appointment, please let us know as soon as possible otherwise we’ll be waiting and worrying when you don’t arrive.  Please give us a call on 01926 257380 or email us at hello@cocoandkate.co.uk.

Q: What should I expect at my appointment?

Well, we want you to enjoy every minute! We’ll spend some time chatting about you and your wedding plans and from there we can start looking at what dresses will suit you best. Then, the wonderful moment of trying on the dresses can begin! We’ll provide you with shoes to try on with the dresses and if you’d like to wear a strapless bra, that would be perfect and then your underwear won’t interfere with the neckline of the dresses you try on. Please don’t wear heavy make-up or instant tan on the day of your appointment as our dresses are made of beautiful, delicate fabrics that don’t deserve to be stained or spoiled!

Q: Who should I bring with me? I don’t want everyone to see my dress before the wedding!

We completely agree and would suggest that you only bring your nearest and dearest with you. To start with, too many opinions isn’t helpful and secondly, this is your special moment, not a day out for everyone! Wedding dress shopping isn’t also much fun for children – we love little ones but they do need a lot of attention so if you can leave them at home, so much the better and enjoy this grown-up treat with an exclusive guest list!

Please limit the number of guests that you bring to your appointment to 4, including yourself, as we are an intimate boutique and struggle to accommodate larger parties.

Q: Do you have dresses in every size for me to try on?

We hold samples in sizes 10-14 so there’s every chance you’ll be trying on a dress that isn’t your size so you’ll need a little bit of imagination! We use clips and pins to hold the sample dresses in place whilst you try them on.  Your dress will be ordered in your size and fit perfectly after our super talented seamstresses have tailored it to you.

Q: Can I take photos during my appointment?

We don’t allow photography in the boutique, partly to protect the creative integrity of the designers we stock but also because a photo of you in a sample dresses won’t be a true reflection of how you’ll look on your wedding day. Please make your guests aware of this.

Q: How do I pay for my wedding dress?

For the dress itself, we require a 50% non-refundable deposit before we order it. When your dress arrives with us, we’ll invite you back to try it on and to clear your balance within 14 days of us receiving the dress.

Q: Do you offer any finance plans?

We don’t offer any finance plans at this time.

Q: I’ve purchased my dress but I don’t have room to keep it at home – can you store it at the boutique until the wedding?

Yes, we can store your wedding dress free of charge. If you have purchased a sample dress, unfortunately we cannot store these and they must be taken away at the time of purchase.

Q: You’ve mentioned my dress will need alterations for the perfect fit – do you arrange these for me?

Absolutely! Every Tuesday between 11am and 7pm, we have all of our fittings appointments. Our in house seamstress will be in the boutique especially to carry out your fitting. You’ll need to bring along your wedding day shoes and underwear to this appointment (and to all fittings) so that your gown is adjusted correctly. Your first fitting will take place approximately 12 weeks before your wedding.

If you can’t attend on a Tuesday, you’re welcome to visit one of our other recommended seamstresses at their premises near Anstey (just off the M69/M6 junction).

You’re also welcome to use your own seamstress if that works best for you.

Q: How much do alterations tend to cost?

As alternations can vary for each bride, we do not include alterations in the purchase price of your dress. We offer a fittings package which is charged at £200 and should cover most of the alterations required to get your dress to fit perfectly but any additional customisations or significant alterations may incur an additional charge.