I’m engaged but haven’t booked a date or venue for my wedding yet, should I book an appointment?

The time of year and type of venue have a big influence on the style of dress you will choose. We do require that you have confirmed a wedding date and venue before you book an appointment.

When should I start my dress search?

Ideally, the best time to start shopping for your wedding dress is approximately a year before your wedding as this will allow you to choose from the full range. It also ensures that your dress can be produced, delivered and fitted in good time. Don’t panic if you have less than 8 months before your wedding date, we can still have a dress made in time but it may incur a rush fee.

When you are shopping, make sure you're ready to commit to a dress. Styles can be discontinued at any time, and we would hate for you to fall in love with a dress and then not be able to have it!

I have a budget in mind for my wedding dress. What is the price range at Coco + Kate?

Having a budget in mind with everything wedding related is a must! Our gowns start at £1,900 and go up to £5,000. The price for the majority of our dresses is between £2000 and £3000. These prices exclude alterations, and almost every gown will require some adjustments to ensure the perfect fit.

Do you sell bridesmaid dresses?

No, we don't.

I'd like to make an appointment - how do I do this?

Coco + Kate operates ‘by appointment only’ which, whilst it sounds very grand, simply ensures that we can give you our undivided attention whilst you’re with us and means that you get the boutique all to yourself. You can make an appointment by using the online appointment system which shows all of the appointments we have available.

Do I have to pay for my appointment through PayPal?

As part of the booking process, you will be directed to PayPal to complete your booking. Please note, you don't have to have a PayPal account to book your appointment, and you can pay using your normal credit/debit card.

I’ve booked an appointment but can no longer make it – what do I need to do?

If you can’t make your Dress Consultation, please let us know as soon as possible. Booking fees are non-refundable, but we will endeavour to change your appointment wherever possible.

Is there parking near the boutique?

Yes, all visitors to Hatton Shopping Village have access to ample parking. The first 60 minutes are free, and there is a £2 per day charge thereafter. Parking charges are paid upon departure and can either be made via the Ringo app (site ID: 39350), or by cash/card at the payment machine.

Can I wear fake tan?

Please don’t wear fake tan or heavy make up on the day of your appointment as our dresses are made of beautiful fabrics that don’t deserve to be stained!

How many guests can I bring to my appointment?

We can accommodate you and TWO guests. Please do not attempt to bring more than two guests, as they will not be permitted into the appointment and it's awkward for everyone involved! We don't allow more than two guests to swap in and out of an appointment.

Can I bring children to my appointment?

We adore little ones at Coco + Kate but appreciate the care and attention that they need. Therefore, children under 16 are not permitted in the boutique.

Do you have dresses in every size for me to try on?

We hold samples in UK sizes 4-18 so there’s every chance you’ll be trying on a dress that isn’t your size. We use clips and pins to hold the sample dresses in place whilst you try them on. Your dress will be ordered in the most appropriate size for you and fit perfectly after our recommended seamstresses have tailored it to you.

Can I take photos during my appointment?

We don’t allow photography in the boutique because a photo of you in a sample dresses won’t be a true reflection of how you’ll look on your wedding day. We politely ask that you make your guests aware of this.

How do I pay for my wedding dress?

For the dress itself, we require 50% of the total price upon order. If you order a dress on a rush service, payment in full at the time of ordering is required. When your dress arrives with us, we’ll invite you back to try it on and to clear your balance within 14 days of us receiving the dress.

Do you offer any finance plans?

We don’t offer any finance plans at this time.

Can I store my purchased dress at the boutique until the wedding?

For a made to order dress, we will store it for up to 14 days after it arrives from the designer.

I’ve ordered my dress but I want to change or cancel my order - what do I do?

Once you've placed your order with Coco + Kate and paid 50% or 100% of the total balance, we will instruct the designer to begin production of your wedding dress. All orders are final and require any remaining balances to be paid when your dress arrives.

You’ve mentioned my dress will need alterations for the perfect fit – do you have recommended seamstresses?

Our recommended seamstress is Abigail Westrup Bridal, based here in Hatton shopping village. You can book your fittings directly with the alterations team through their website: https://www.abigailwestrupbridal.com.

You’re also welcome to use your own seamstress if that works best for you.

What do I need to bring along to my fitting with the seamstress?

You’ll need to bring along your wedding day shoes and underwear to this appointment (and to all fittings) so that your wedding dress is adjusted correctly by the seamstress.

When is my first fitting?

Your first fitting will ideally take place approximately 8-10 weeks before your wedding.

How much do alterations cost?

As alterations can vary for each bride, we do not include alterations in the purchase price of your dress. We recommend budgeting around £300 to £500 to cover the alterations required to get your dress to fit perfectly, but any additional customisations or significant alterations may incur an additional charge.