FREQUENTLY ASKED QUESTIONS
Shopping for your wedding dress with us is an experience unlike any other. It’s luxurious and unhurried and it’s all about you. We also know that it can sometimes be a touch overwhelming simply because it is new, to help you prepare yourself and to make sure that you’re relaxed before you’ve even opened our door, we’ve put together the answers to the questions we’re asked most often about wedding dress shopping.
BEFORE YOUR APPOINTMENT
I’m engaged but haven’t booked a date or venue for my wedding yet, should I book an appointment?
The time of year and type of venue have a big influence on the style of dress you will likely choose. Deciding on these important details before you start your search will make finding your perfect dress much easier and more enjoyable.
For these reasons, we require that you have confirmed a wedding date and venue before you book an appointment.
When should I start my dress search?
We recommend that you begin searching for your dress approximately 12 months prior to your wedding date, and that you place an order no later than 8 months before. This ensures that your dress can be produced, delivered and fitted in good time.
Don’t panic if you have less than 8 months before your wedding date, we can still have a dress made in time but it may incur a rush fee. Please get in touch to discuss if you have any concerns, we are here to help.
I have a budget in mind for my wedding dress. What is the price range at Coco + Kate?
Having a budget in mind with everything wedding related is a must! Our gowns start at £1,500 and go up to £6,000. These prices exclude alterations and almost every gown will require some adjustments to make sure it looks amazing on your wedding day. We can give you an idea of alteration costs at your appointment.
What are Peak and Off-Peak Dress Consultations?
Peak appointments are Wednesday to Friday from 18:00 and all day Saturday. The fee for a peak appointment is £25 and is redeemable against any purchase in store.
Off-peak appointments are Wednesday to Friday from 10:00 to 18:00. There is no fee for an off-peak appointment.
Once you have had an initial appointment with us, all follow up appointments either peak or off-peak are free of charge.
What is a Trunk Show?
A Trunk Show is an exciting chance to see a wider collection of wedding dresses from one of our designers. During these events, we stock the boutique with the designers latest collection to give you an opportunity to try dresses that are not part of our permanent collection. Plus, we offer a 10% discount on all of the designers wedding dresses during the event.
Please be aware that our other designers collections will be unavailable to try on during a Trunk Show appointment. The fee for a Trunk Show appointment is £25 and is redeemable against any purchase in store.
What is an Accessories Consultation?
Of course we can! As you’ll have seen, we stock the most fantastic An accessories appointment is for a bride who has already purchased a dress and is looking for the perfect finishing touches. You’ll have exclusive use of the boutique so you’ll be able to try on everything and anything you like to find the perfect additions to your wedding dress. Feel free to bring your dress along if you have purchased it somewhere else. There is no fee for an accessories appointment.
Do you sell bridesmaid dresses?
Our focus is on finding the perfect wedding dress for our brides and with such a wide range of bridesmaid dresses available on the high street, we have decided to keep our focus on wedding dresses and not sell bridesmaid dresses.
MAKING AN APPOINTMENT
I'd like to make an appointment - how do I do this?
Coco + Kate operates ‘by appointment only’ which, whilst it sounds very grand, simply ensures that we can give you our undivided attention whilst you’re with us and means that you get the boutique all to yourself. You can make an appointment by using the online appointment system which shows all of the appointments we have available.
I work during the day – do you offer evening appointments?
We offer evening appointments on Wednesday, Thursday and Friday. Please visit our online appointment system to see what is available.
Why do I have to provide my credit card details?
As part of the booking process, you are required to provide a credit card. The card that you provide will be used to pay any appointment or cancellation fees.
Are my credit card details safe?
Short answer, yes. We use Stripe.com to process your card details and they are certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. Coco + Kate do not store your credit card details. You can read more about security at Stripe here - Security at Stripe.
I’ve booked an appointment but can no longer make it – what do I need to do?
If you can’t make your appointment, please let us know at least 48 hours before the start time of your appointment. Any cancellations with less than 48 hours notice will incur a £25 fee. Please use the online booking system if you need to amend or cancel your appointment.
AT YOUR APPOINTMENT
What should I expect at my appointment?
We’ll spend some time chatting about you and your wedding plans and from there we can start looking at what dresses will suit you best according to your budget. We’ll provide you with shoes to try on with the dresses and if you’d like to wear a strapless bra, that would be perfect and then your underwear won’t interfere with the neckline of the dresses you try on.
Is there parking near the boutique?
Yes, we have a free car park right next to the boutique. After you enter the gates to Hatton Country World from Dark Lane, turn left and follow this past the bus park on your right and you will find a parking area next to a day nursery. From there, walk under the Hatton Shopping Village sign, down the hill and turn right at the bottom of the path. You will see the boutique in front of you, Dovecote is written on the wall.
Can I wear fake tan?
Please don’t wear fake tan on the day of your appointment as our dresses are made of beautiful, delicate fabrics that don’t deserve to be stained or spoiled!
How many guests can I bring to my appointment?
We suggest that you only bring your nearest and dearest with you. To start with, too many opinions aren’t helpful and secondly, this is your special moment, not a day out for everyone!
Please note we can accommodate up to 3 guests maximum as we are an intimate boutique and are unable to host larger parties.
If you attempt to bring more than the maximum permitted number of guests, we regret that the appointment will be cancelled and the cancellation fee will apply.
Can I bring children to my appointment?
We adore little ones at Coco + Kate but appreciate the care and attention that they need. We want you to be able to concentrate on finding your perfect dress, so we ask that you leave children at home in the care of loved ones.
Do you have dresses in every size for me to try on?
We hold samples in sizes 8-12 so there’s every chance you’ll be trying on a dress that isn’t your size so you’ll need a little bit of imagination! We use clips and pins to hold the sample dresses in place whilst you try them on. Your dress will be ordered in your size and fit perfectly after our recommended seamstresses have tailored it to you.
Can I take photos during my appointment?
We don’t allow photography in the boutique because a photo of you in a sample dresses won’t be a true reflection of how you’ll look on your wedding day. We politely ask that you make your guests aware of this.
PURCHASING YOUR DRESS
How do I pay for my wedding dress?
For the dress itself, we require 50% of the total price before we order it. When your dress arrives with us, we’ll invite you back to try it on and to clear your balance within 14 days of us receiving the dress.
Can I purchase a sample dress?
Yes, we have sample sales throughout the year which are great if you are short of time or looking for a bargain.
Sample dresses must be paid for in full and taken away on the day of purchase. We are unable to store sample wedding dresses.
Do you offer any finance plans?
We don’t offer any finance plans at this time.
Can I store my purchased dress at the boutique until the wedding?
For a made to order dress, we will store it for up to 14 days after it arrives from the designer. For a sample dress, it must be taken away at the time of purchase.
I’ve ordered my dress but I want to change or cancel my order - what do I do?
Once you've placed your order with Coco + Kate and paid 50% of the total balance, we will instruct the designer to begin production of your wedding dress. All orders are final and require the remaining 50% of the balance to be paid when the dress is ready.
FITTINGS & ALTERATIONS
You’ve mentioned my dress will need alterations for the perfect fit – do you have recommended seamstresses?
Absolutely! We work with two local seamstresses who are both fabulous.
Our in-house seamstress has appointments Monday and Tuesday at the boutique. We also recommend a seamstress in a nearby village that offers fittings Monday to Saturday at their own studio.
You’re also welcome to use your own seamstress if that works best for you.
What do I need to bring along to a fitting?
You’ll need to bring along your wedding day shoes and underwear to this appointment (and to all fittings) so that your wedding dress is adjusted correctly.
When is my first fitting?
Your first fitting will take place approximately 8 weeks before your wedding.
How much do alterations cost?
As alternations can vary for each bride, we do not include alterations in the purchase price of your dress. We recommend budgeting £200 to £250 to cover the alterations required to get your dress to fit perfectly but any additional customisations or significant alterations may incur an additional charge.